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Alway M214

Flexible Web Framework & Applications Room Requesting

This is about upgrading/refurbishing rooms.  H&S made a deal with another school – we will refurbish the rooms but we want to be able to use the rooms.
This is the application used to reserve rooms.  It is developed by the Application Services and Web Ops teams.
We knew we wouldn’t get a hard set of requirements – we’d need to prototype, develop, and deploy very rapidly.  
We’re not wedded to the Apache machines that we have on campus.  We can push the code to the cloud.  It would be straightforward to deploy it on Heroku if need be.  

Data Practitioners Community of Practice

Session begain with introduction and context.  Participants represented  SLAC, SUL, GSB, FMS, UIT, H&S and other groups.   There is growing interest in the Data Practioneers CoP with about 20 Schools/Departments participating.  Cop  has been instrumental for knowledge sharing, getting help , and exposing new data sources.   Question posed to the group about their areas of interest, which included: 

Walk-up Support

What works well for the tech bar?

  • clients love the fact that they can come on their own time and not have to worry about setting up appointments 
  • little to no wait at most times
  • face to face interaction as opposed to being on the phone 

Are there any pain points?

  • can't predict the work flow (staffing)
  • Accurate metrics for time spent on each issue and how many clients
  • How far to go when supporting personal computers
  • should we have a defined escalation process?

Improvements that can be made

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